What is considered unprofessional when interacting with civilians?

Responding with personal feelings is considered unprofessional because it can compromise the objectivity and professionalism expected from a police officer in their interactions with civilians. Police work requires a balance of empathy and impartiality. When officers engage with civilians, their primary role is to assess situations without the influence of personal emotions or biases. This helps maintain authority, ensures clarity, and fosters trust in the community.

In contrast, establishing rapport and listening to concerns are important skills that contribute to effective communication and community relations. Providing clear instructions is also essential, as it helps guide civilians in how to respond to various situations, ensuring their safety and understanding. Being professional means focusing on the issue at hand and acting in a manner that supports public confidence in law enforcement.